Data Retention Policy

This page explains how long data is available in 3C Nexus and how to ask for older records.

In your reports: three months

Reports and history in the platform cover the last three months: conversations, call detail records, call recordings, queue events, call forms and agent activity.

On request: up to six months

Records up to six months old can be provided from our archive. An administrator of the workspace can ask for them by email, saying which records and which dates are needed. We send records as spreadsheet (CSV) files and recordings as audio (MP3) files.

Older than six months

Data older than six months is not available, either in reports or from the archive.

When a workspace closes

A customer that stops using 3C Nexus can ask for a copy of its data within the periods above. We then delete the workspace's data, except anything the law requires us to keep.

Requests

Write to mdasad.sheikh.diu@gmail.com or call +8801645467222 · +8801511467222.