About Us

3C Nexus is a customer service platform that puts every conversation a business has with its customers in one place: the messages and comments that arrive on its social channels, and the phone calls its team makes and takes.

Omnichannel inbox

• Facebook Messenger and Facebook page comments
• Instagram direct messages and comments
• WhatsApp Business conversations
• One shared queue: each conversation goes to an agent who is free, never more at once than a person can handle
• Saved replies, wrap-up reasons and the full history of every customer

Call center

• A softphone in the browser, so agents take and make calls without a desk phone
• Call groups with their own numbers, ring strategies, opening hours and hold music
• Call forms, so the details of every call are recorded, with callbacks that are not forgotten
• Every answered call recorded, with call detail records, queue reports and live monitoring

Built for teams

Each business gets a workspace of its own: its own address, its own branding, its own users, roles and permissions, and its own separate database. Supervisors see live calls, queues and agents as they happen, and reports show how the team is doing.

Talk to us

To see 3C Nexus working for your team, write to mdasad.sheikh.diu@gmail.com or call +8801645467222 · +8801511467222. You can also reach us through the /p/contact page.