One queue, every channel
Comments, direct messages and chats arrive in a single list, assigned automatically to whoever is free — and never more at once than a person can actually hold.
Omnichannel + call center
One inbox for every channel, and a call center behind it
3C Nexus puts Facebook and Instagram comments, Messenger, Instagram DM, WhatsApp and SMS in one queue — beside agent queues, IVR and call routing, for the same team, under one login.
- A database of its own per account
- Your own name, logo and colours
- Seats and modules you choose
MessengerPage inbox and comments
InstagramDirect messages and comments
WhatsAppChat, and calls from a thread
SMSSent and received in the same list
A call center behind it
Agent queues, IVR, call time, routing and recordings. Each agent is a PJSIP endpoint, so a browser phone and a desk phone are the same account.
Roles that fit the team
Admins, supervisors and agents, with the pages each one may open decided inside the account rather than by us.
Reports that answer questions
Performance, activity, CDR, CEL, queue logs and recordings — per agent, per queue, per day.
AI that hands over
An AI agent answers first where you let it, and passes the conversation to a person the moment it should.
Your name on it
Each account sets its own name, logo, sign-in picture and colours. Their people never see ours.
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